Debt Collection Solutions
About CredTech Consulting
CredTech Consulting is a strategic partner in the financial services sector offering Fractional COO and Business Development Services to collection agencies, debt buyers, mid-tier banks, fintech and
credit unions. Founder, Susan Richards has over 36 years in the ARM Industry and her expertise lies in optimizing accounts receivable processes and policies, enabling organizations to transform their operations through tailored guidance and industry best practices. As a trusted intermediary in debt sales, we facilitate connections between financial institutions and qualified buyers streamlining the debt purchasing process. Our commitment to compliance and maximizing value ensures a beneficial experience for all parties involved.
Business Minute
Services Offered
Operational Makeover
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Complete agency diagnosis and performance assessment
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Streamlined workflow redesign for efficiency
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Elimination of inefficiencies and process optimization
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Technology and system integration recommendations
Revenue Enhancement
Compliance Transformation
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Comprehensive regulatory compliance audit
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Risk mitigation strategy development
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Staff training and cultural reset
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Implementation of cutting-edge compliance protocols
Technology & Digital Modernization
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Legacy system evaluation and upgrade planning
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Integration of AI and automation tools
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Implementation of advanced analytics for smarter decision-making
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Development of a modern digital communication strategy
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Advanced collection strategy development
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Performance metrics realignment for results-driven success
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Proven recovery rate improvement techniques
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Implementation of data-driven collection approaches
What Sets CredTech Apart?
Unlike traditional consultants who deliver thick reports and vanish, I work as your personal transformation coach. I get into the trenches, tackle the tough problems, and deliver results you can see and measure.
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Think of me as your partner in reinvention—here to reimagine and rebuild your collection agency so it operates at its full potential, efficiently, compliantly, and profitably.
My Promise to YOU
I don’t just improve your company—I completely reinvent it.
Sales & Operations Expertise for Collections and Debt Buying
Operational Consulting for Scalable Efficiency
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Struggling with inefficient processes or exploring offshoring through Business Process Outsourcing (BPO)? We offer actionable insights to optimize back-office collections, redesign workflows, and ensure compliance—all tailored to your organization’s goals.
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Sales Strategies to Drive Growth
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We develop business development strategies that open revenue streams and foster key relationships with credit unions, community banks, and fintech companies. CredTech's approach focuses on building partnerships that deliver sustainable growth and improved performance in Accounts Receivable Management (ARM).
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Who Can Benefit?
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Fintech Companies: Build resilient, scalable collection operations.
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Community Banks & Credit Unions: Solve inefficiencies in back-office collections.
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Debt Buyers & Agencies: Improve recovery rates through BPO and optimized strategies.
ABOUT OUR FOUNDER
Susan Richards
Think of me as the Gordon Ramsay of the debt collection world—a no-nonsense, results-driven consultant who doesn’t just offer advice, but completely transforms struggling collection agencies, fintech, community banks, credit unions, collection agencies, and debt buyers from the ground up.
My approach? Part strategic overhaul, part performance makeover, and 100% laser-focused on turning underperforming operations into lean, efficient, and compliant powerhouses. I’m not here to drop a report on your desk and disappear—I embed myself in your organization, rolling up my sleeves to drive real, measurable change.
